You have 14 days from receipt of your package to benefit from the right of withdrawal and make a return. In order to return products that do not suit you, we invite you to use the same cardboard as when you received the order, as well as its interior packaging (fabric pouch, if it has one). Here is the procedure to follow. follow: Generate your return label via our returns portal Print it and stick it on your package Drop the package off at the Colissimo relay you chose in the first step. Be sure to keep proof of deposit. The return will not be accepted if the product is unfit for sale (damaged, used, soiled or incomplete). The product must be returned in its original packaging, accompanied by the label on the garment and its fabric pouch. If applicable, the model will be returned to you at your expense. Return costs are the responsibility of the customer and amount to €8.90. This amount will be deducted from your refund. Products purchased off-site (showroom, private sales, events) are not refundable. Pre-ordered products are not subject to withdrawal, therefore, no returns will be accepted.
If, despite the care we take in preparing your order, a product does not meet our quality requirements, we invite you to contact us by email at contact@owlana.fr or via our contact form. To reduce the processing time of your request, please send us the following information: Your order number The name of the product concerned A clear photo of the entire product A clear photo of the defect
Yes, you can drop off your return in store (94600). To do this, please contact us by email at contact@owlana.fr or via our contact form. However, the processing and reimbursement times will be the same as for a remote return.
You can return all clothing and accessories, except for pre-ordered, personalized, made-to-measure or altered products. E-gift cards are not refundable. Products purchased off-site (showroom, private sales, events) are not refundable.
Products purchased off-site (showroom, private sales, events) are not refundable.
Return costs are the responsibility of the customer and amount to €8.90. This amount will be deducted from your refund.
New, unworn, unsoiled and complete products will be refunded to you within 4 to 10 days after receipt of the return, via the payment method chosen when placing your order.
We do not offer the possibility of making an exchange. Any order returned within 14 days will be refunded. We welcome you to place a new order for a new product if necessary.