frequently asked Questions

Order and delivery

How can I order a wedding dress on your site?

To order a wedding dress on our site, simply browse our collection. Once you have chosen the dress you want, select your size and add it to your cart. Then follow the instructions to place your order and finalize your payment.

What are the delivery times ?

Shipping time varies depending on each product. It is indicated on each corresponding product sheet.

Delivery times vary depending on the carrier chosen:

With Mondial Relay : approximately 3 to 5 working days

With Colissimo : approximately 2 to 4 working days

With Chronopost : approximately 1 to 2 working days

With free in-store collection : order ready within 72 hours (excluding pre-orders). An SMS will be sent to you to notify you.

Contact us at contact@owlana.fr for more information.

How to track my order ?

As soon as your order is shipped, an email will automatically be sent to you with your tracking number.

You will also be able to track your order from your order in the "Orders" tab.

You will receive email updates on the status of your order, including tracking information for your delivery. If you have any questions about the status of your order, please do not hesitate to contact us.

Do you ship internationally?

Yes ! To do this, choose the corresponding country by filling in your delivery information.

If your country is not listed, please let us know by writing an email to contact@owlana.fr. We will provide you with our assistance as soon as possible.

Can I personalize my wedding dress?

Yes, we offer customization on some of our dresses. For this, we invite you to request a quote right here .

Can I try on wedding dresses?

Yes, we suggest you come to the store to do your fittings. You can make an appointment right here .

Can I cancel my order?

Once the order has been validated, it cannot be canceled or modified.

How far in advance should I order my wedding dress?

We recommend ordering your wedding dress at least six months before your wedding. This will give us plenty of time to help you find the perfect dress, take your measurements and make any necessary alterations.

However, we can ensure requests at least 6 months in advance depending on our availability.

Do you offer financing options for wedding dresses?

We offer payment in 2 or 3 installments free of charge, online and in store.

Shop and rental

How long does a wedding dress rental last?

After reservation, rental dresses must be collected on Thursday afternoon and returned to the store on Tuesday morning, which represents approximately 5 days.

What are the rental terms?

Each rental includes the signing of a contract with the client. In addition, a deposit check in the amount of €300 must be provided, which will be returned at the end of the rental period, provided that the customer has respected the contract.

What are the rental prices?

The prices of our rental dresses range from €400 to €850.

How long does an appointment last?

The duration of an appointment in store is 30 minutes.

What dresses are available?

To find out the models available, we invite you to come to the store: https://calendly.com/owlana/rendez-vous-mariage-evenements

What sizes are available?

For rental, our dresses range from 34 to 42.

We also offer tailor-made dresses for sale from 34 to 50.

Can I rent a dress remotely?

It is possible to rent a dress for a wedding outside IDF, provided that someone can be responsible for collecting the dress and returning it at the end of the rental period (from Thursday to the following Tuesday).

We do not ship for rented dresses.

How is the dress cleaned?

Cleaning costs are included in the rental price, you will not have any additional costs. In the event of excessive damage to the dress, the amount of the deposit agreed in the contract must be collected.

Can I come accompanied?

We welcome a maximum of 3 companions in store. In order to preserve the dresses and their value, we will ask you to come without children.

How far in advance should I order my wedding dress?

We recommend ordering your wedding dress at least six months before your wedding. This will give us plenty of time to help you find the perfect dress, take your measurements and make any necessary alterations.

However, we can ensure requests at least 3 months in advance depending on our availability.

Do you offer financing options for wedding dresses?

We offer payment in 2 or 3 installments free of charge, online and in store.